Telesales
Sales is the most important part of your business. Let us kick start your outbound customer outreach to develop a steady inflow of customers. Nothing beats a phone call. Studies show that phone calls are 90 percent more likely to convert a prospect into a client than any other form of marketing.
At VocalServ, our telesales service is geared towards reaching existing and prospective clients to generate business and cross-selling purposes. We adapt to your script and culture to convey important information about goods and services that will interest the customer (business-to-customer: we make calls to individuals to sell them a product or service, or B2B business-to-business where calls are made to a person in a decision-making role for another business to pitch a collaboration) and results in a close in the sale. We exhibit and maintain positive business and customer relationships; we offer both cold and scheduled calls to clients.
Fundraising Services
If your organization relies on donations to meet your financial goals, VocalServ can help your non-profit organization with all your fundraising needs and more! Whether you require inbound or outbound calling services, we have the competency to provide additional revenue to your organization. We provide both inbound and outbound calls to your list of donors, outbound solicitation calls according to your specific time selection, donor acquisition, donation cultivation, donor retention.
Our professional team of agents are ready to help your organization achieve the financial results you are looking for by combining sophisticated technology, dedicated agents and finely tuned practices, we can often exceed your expectations.
Public Information Dissemination
VocalServ helps your organization in disseminating information to the target and existing customers, giving out clear and factual information to the public and managing the reputation of your company. We monitor the public image and media opinion of your client, writing & editing leaflet, brochure, press release, speeches, newsletters, websites and social media platforms.
We act as an intermediary between the organization and the public and maintain a positive relationship with the public by informing the business of its consumers’ worries. We help organize conferences, tours, launch events that help gain the public or special interest group’s attention.
Debt Collections
Having issues recovering debts from clients? Then worry no more! VocalServ debt collection services will assist you in not only recovering debt but will take care to represent your brand and improve business relationships. Our team of experienced and highly trained staff will ensure that your needs and expectations are met. Our collection service is focused on using different channels to contact the customer such as phone calls, SMS, IVR and WhatsApp. Our objectives are to recover your unpaid debt, increase your revenue base by using different recovery techniques, Identify, ascertain, and establish causes of bad debt, arrears, or poor payments, increase customer retention. Our debt collection service has capabilities to establish appropriate debt collection policy, establish the causes and challenges pertaining to identified accounts or debtors, a detailed report on findings and recommendations.
Marketing Research
We help businesses generate leads with a long-term goal of closing out on sales and increasing profit. Whether you are a global vendor, distributor, systems integrator, or value-added reseller, our B2B telemarketing services will help you deliver the leads you need to grow your business. We provide affordable, quality research services delivered within the agreed timelines.
We have experienced personnel who dedicate their time to intelligently carry out marketing, social and opinion research through calls, converting your prospects into appointments, using live associates and state-of-the-art technology, such as Interactive Voice Response (IVR), email and webchat, collect critical data so you can measure customer satisfaction, their loyalty, evaluate service patterns and ensure your sales, marketing and management efforts are effective.
Words from our clients
“VocalServ has been a wonderful company to work with … they are always very responsive to our needs and customer service is top-notch. I would recommend the call service to any type of business looking for someone to cover their business telephonic needs.”
Kerry Anderson
Project Manager
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. VocalServ does that for me and as a small business owner, that’s worth its weight in gold.