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Digital Marketer
Job description
  • Plans and executes all web, SEO/SEM, database marketing, email, social media, and display advertising campaigns.
  • Designs, builds, and maintains social media presence.
  • Meeting with prospective clients and customers as required
  • Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs).
  • Identifies trends and insights and optimizes spend and performance based on the insights.
  • Brainstorms new and creative growth strategies through digital marketing.
  • Plans, executes, and measures experiments and conversion tests.
  • Collaborates with internal teams to create landing pages and optimize user experience.
  • Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points.
  • Identifies critical conversion points and drop off points and optimizes user funnels.
  • Collaborates with agencies and other vendor partners.
  • Evaluates emerging technologies.
  • Provides thought leadership and perspective for adoption where appropriate.
  • Developing and monitoring campaign budgets.
  • Evaluating important metrics that affect our website traffic, service quotas, and target audience.

Person Specification/Qualification/Required Skills

  • Creating and maintaining client relationships
  • Self-motivated yet customer-focused
  • Must have seasoned experience, proficient in marketing research and statistical analysis
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate

Education, Experience, and Licensing Requirements:

  • Bachelor’s or master’s degree in marketing or a related field
  • Proven working experience in digital marketing, particularly within the industry
  • Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  • Experience in optimizing landing pages and user funnels
  • Experience with A/B and multivariate experiments
  • Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)
  • Working knowledge of ad serving tools
  • Experience in setting up and optimizing PPC campaigns on all major search engines
  • Working knowledge of HTML, CSS, and JavaScript development and constraints

Send your resume to hr@vocalserv.com

Call Centre Executives
Job description
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call centre database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets.
  • Escalate consumer issues to the technical team.

Qualification/Required Skills:

  • Minimum qualifications: BSc & Its equivalent
  • Excellent listening and Typing skills
  • Excellent verbal and written communication skills
  • Organization and flexibility skills
  • Attention to details
  • 2-3 years of Call Centre and Customer Service experience (Interns applications are welcomed).
  • Multi lingua (Fluency in English)
  • Proficiency in the use of computer applications and systems
  • Willing to work the approved shifts for the call centre
  • Problem analysis and problem-solving skills.
  • Customer Service Orientation.
  • Good Judgmental skills.
  • Teamwork and time management skills.
  • Knowledge of technology and how it works would be an added advantage.
  • Clear diction.

Record short introductory voice and send it with your application to hr@vocalserv.com