Customer Support
Since most companies understand the value of customer retention, supporting current customers with a rock-solid support program is the fastest and easiest way to keep them coming back again and again.
With VocalServ’s 24-hour customer support solutions, we provide you with a team of experienced representatives that can help address the needs of your clients around the clock. We ensure that your customers get the assistance they need when they need it most. After all, a great customer experience begins with the ability to speak to a real, live human being when you need help.
One of the greatest benefits of our customer support solution is the ability to filter out those calls that don’t require expert attention to solve and route callers to the appropriate individuals based on the complexity of their issue.
Social Media Management
Did you know that there are over 4.20 billion users of social media (Twitter and Facebook) globally? Now more than ever before, consumers are interacting with companies through social media to get a response to their issues or share their experiences.
Why not take the advantage of VocalServ social media management to interact with your customers to gain a significant competitive advantage and improve your brand’s reputation globally. In the same vein, you risk suffering serious brand damage and the chance to resolve customer issues if you fail to adapt.
Virtual Assistants
Outsourcing virtual call centre assistant services to savvy remote assistants from VocalServ can lessen your worries and help you focus on priorities. With specialization in client management, our team can effortlessly handle all inbound and outbound call centre responsibilities. We analyze and assess your current needs based on the unique situations and, depending on the level of technical skill and expertise needed, we assign you with a virtual assistant that is tailored to meet your business needs. We provide a centralized place for your non-client facing activities.
We offer responses to emails and phone calls, schedule meetings, book travel and accommodation, manage a contact list, prepare customer spreadsheets, keep online records, organize managers’ calendars, perform market research, create presentations, address employees’ administrative queries and provide customer service as the first point of contact.
Ready to increase the efficiency of your business? Contact us today and get your business started on the path to a more cost-effective and productive year.
Virtual Receptionist
Are your voicemails piling up and going unanswered? Are you missing important calls from customers, vendors and contractors? Are you wasting time talking to people who dial the wrong number when you should be working on something important?
VocalServ is here to serve you!
Our experienced and customer-centric professionals are available to assist. Do you know your callers will prefer to converse with a real person who provides a personal touch that is unique to your business? We are available to respond to calls 24/7 to ensure that your customers reach a representative of your organization at any time. So, whether you are out of the office, on the job or in a meeting and want some backup for your current staff, or would like to provide a helpful phone experience for your caller’s after-hours, tailor-made for your business, we’ve got you covered.
We offer: Call answering services, taking messages, providing over-the-phone customer support, setting up meetings and adding them to your calendar, coordinating with your vendors and contractors, routing calls to the appropriate departments.
Customer Service Calls
VocalServ delivers services with polite and helpful associates that are willing to answer calls promptly and listen attentively to your customer’s needs. Each phone call is handled according to your instructions. Unresolved issues are further escalated to the appropriate team assigned for resolution. We ensure that all contacts are properly and accurately documented, as meets the global standards and ensure proper communication back to your organization.
We provide a customer experience that brings the highest standard of professionalism and customer service, which is why we design each of our customer call services with cost-consciousness so that you can get the highest return on your investment.
Complaint Calls
When a customer is unhappy with your service, VocalServ can help you ease the burden, by turning them back into loyal customers. One of the most important things for any company’s success is customer satisfaction. If your customers are pleased and happy with your service, they are more likely to continue making purchases. Our professional agents listen to the complaint, records details of the complaint, get all facts, discuss options for fixing the problem, act quickly and follow up pre-emptively.
Appointment Management
Let our appointment management service be the welcoming gateway to your business. Your customers will have a consistent experience each time they call. Let’s ensure your appointments are managed efficiently so you don’t miss any important engagement.
We manage calendars for multiple employees. We schedule, cancel and reschedule appointments as needed, we also take messages and have calls transferred where necessary.
While your business may not be open 24/7, your calendar can be. Our appointment taking services aren’t limited to traditional business hours, which allows your customers to schedule appointments whenever it is easiest for them to call which means you don’t have to miss booking an appointment for a client just because you are on holiday.
Other Services
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CALL ANSWERING
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ORDER PROCESSING
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DISPATCH SERVICES
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EMERGENCY CALLS
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HOTLINE SERVICES
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DISASTER RESPONSE LINE
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AFTER HOUR SUPPORT
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CHAT AND MORE
Words from our clients
“VocalServ has been a wonderful company to work with … they are always very responsive to our needs and customer service is top-notch. I would recommend the call service to any type of business looking for someone to cover their business telephonic needs.”
Kerry Anderson
Project Manager
As a small business owner, I gladly pay for services that reduce stress and take a load off my shoulders. VocalServ does that for me and as a small business owner, that’s worth its weight in gold.