Open Positions
Digital Marketer
Company: VocalServ
Location: Mabushi, Abuja. (On site)
Job Overview
VocalServ is seeking a dynamic and experienced Digital Marketer to lead our digital marketing strategy,
drive online growth, and manage all aspects of our digital presence. You will develop and execute
marketing campaigns, manage SEO/SEM, handle social media, and optimize our digital channels to
enhance brand visibility and generate leads.
Key Responsibilities
▪ Develop and execute comprehensive digital marketing strategies.
▪ Manage SEO, PPC, email marketing, and social media campaigns.
▪ Analyze and report performance metrics, using insights to optimize strategies.
▪ Drive online engagement and lead generation.
▪ Create compelling, targeted content for digital platforms.
Candidate Requirements
▪ Proven experience in digital marketing (3+ years).
▪ Proficiency in SEO, SEM, Google Analytics, Google Ads, and social media management.
▪ Strong understanding of content marketing, lead generation, and conversion optimization.
▪ Ability to analyze data and adjust strategies for best performance.
▪ Excellent communication and project management skills.
Qualifications
▪ Bachelor’s degree in Marketing, Business, or a related field.
▪ Certification in Google Ads, Analytics, or related areas is a plus.
What We Offer
▪ Competitive salary with performance bonuses.
▪ Opportunities for professional development and growth.
▪ Collaborative, innovative work environment.
Apply Now to be part of an innovative company helping businesses thrive in a digital world!
How to Apply
Submit your resume and portfolio to careers@vocalserv.comwith the subject line: Digital Marketer
Application.
Call Centre Executives
Company: VocalServ
Location: Mabushi, Abuja. (On site)
Job Description
VocalServ is seeking a highly motivated and customer-focused Contact Center Agent to join our
dynamic team. As an agent, you will handle inbound and outbound calls, provide exceptional customer
support, resolve inquiries, and promote services. You will work in a fast-paced environment, delivering
excellent service while adhering to quality standards.
Key Responsibilities
▪ Handle inbound/outbound calls, live chat, manage social media, and emails
▪ Provide high-level customer support and resolve issues
▪ Telemarketing and sales to potential customers
▪ Conduct customer satisfaction surveys
▪ Assist in event registration and awareness campaigns
▪ Follow quality assurance (QA) guidelines for call handling
Candidate Requirements
▪ Minimum 2 year’s experience in a contact center or call center service role
▪ Must have strong communication, Excellent American Accent, and active listening skills
▪ Ability to handle high call volumes and manage stress
▪ Tech-savvy with experience using CRM systems
▪ Multitasking skills and attention to detail
Qualifications
▪ High School Diploma or equivalent (Bachelor’s degree preferred)
▪ Proven experience in inbound/outbound call handling
▪ Fluent in [Specify language(s)] with excellent verbal and written skills
Why Join VocalServ?
▪ Competitive salary and performance bonuses
▪ Professional growth opportunities
▪ Supportive work environment with training programs
▪ Flexible shifts with potential for remote work
Apply Today to become part of a global team dedicated to excellence in customer service!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: Contact Center
Executive Application.
Record short introductory voice and send it with your application to careers@vocalserv.com
IT Business Manager
Location: Mabushi, Abuja. (On site)
Company: VocalServ
Job Overview
VocalServ is seeking an experienced IT Business Manager to oversee and drive the integration of
technology solutions with business strategies. The ideal candidate will manage IT projects, optimize
processes, and liaise between teams, customers, and business units to ensure the effective delivery of
services.
Key Responsibilities
▪ Develop and implement IT strategies aligned with business objectives.
▪ Oversee software development, network security, and IT infrastructure.
▪ Manage budgets, resource allocation, operations, and vendor relationships.
▪ Lead IT and Support project management efforts, ensuring timely and successful delivery.
▪ Manage administrative, logistical, human resources, and accounting services to support company
operations.
▪ Identify business opportunities with new and existing customers.
▪ Ensure that the company’s operations deliver the required performance, being committed to
delivering great customer/contact experience through a variety of communication channels.
▪ Driving sales/marketing of company’s product and services to clients
▪ Evaluate the effectiveness of the marketing program and recommend improvements
▪ Interact with Clients to ensure and confirm promised service level is achieved.
▪ Research on trending technology and services and develop strategies to improve quality and
productivity.
▪ Hiring, terminating, performance evaluation, promotions, training, coaching, and leading team as
they provide support for customers.
▪ Assisting other management team members in identifying trends and establishing company goals.
Candidate Requirements
▪ Proven experience as an IT Business Manager or similar role.
▪ Strong knowledge of IT systems, network security, software development, and business
operations.
▪ Excellent communication and stakeholder management skills.
▪ Experience managing IT teams and vendors.
Qualifications
▪ Bachelor’s degree in IT, Computer Science, or related field (master’s preferred).
▪ Project management certification (e.g. Scrum, Agile, PMP) is a plus.
▪ 5+ years of IT leadership and business management experience.
Why Join VocalServ
Work with a global leader in Business Process Outsourcing and technology solutions.
Opportunity to shape the company’s IT strategy and drive innovation.
Competitive salary, benefits, and career growth opportunities.
Apply Now to become part of an innovative and dynamic team!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: IT Business Manager
Application.
Full Stack Software Developer
Company: VocalServ
Location: Mabushi, Abuja (On Site)
Job Description
VocalServ is seeking an experienced Full Stack Software Developer to design, develop, and maintain
cutting-edge enterprise applications for our global clients. You will work on both the front-end and backend, ensuring seamless user experiences and scalable architecture. The ideal candidate will bring
expertise in full stack development, enjoy solving complex problems, and be passionate about building
robust software solutions.
Key Responsibilities
▪ Develop and maintain responsive web and mobile applications
▪ Build scalable APIs and integrate with third-party services
▪ Work closely with cross-functional teams to define project requirements
▪ Ensure optimal performance and security of applications
▪ Troubleshoot, test, and maintain the core product software to ensure strong optimization and
functionality
Requirements
▪ Proven experience as a Full Stack Developer and Enterprise Software (5+ years)
▪ Proficiency in front-end technologies (HTML5, CSS3, JavaScript, React, Angular)
▪ Expertise in back-end technologies (Java, Node.js, Python, Ruby, PHP, or similar)
▪ Experience with databases (MySQL, PostgreSQL, MongoDB)
▪ Familiarity with cloud platforms (AWS, Azure) and version control (Git)
▪ Strong understanding of web security, APIs, and authentication protocols
▪ Excellent problem-solving skills and a keen eye for detail
▪ Strong communication and teamwork skills
Qualifications
▪ Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent
experience)
▪ Mastery in multiple programming languages and web frameworks
▪ Experience in Agile/Scrum environments is a plus
What We Offer
▪ Competitive salary and benefits package
▪ Opportunity to work on innovative global projects
▪ Collaborative and inclusive work culture
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: Full Stack Developer
Application.
Front-End Software Developer
Location: Mabushi, Abuja (On Site)
Company: VocalServ
Job Overview
VocalServ is seeking a highly skilled Front-End Software Developer to join our dynamic development
team. The ideal candidate will have a passion for building visually appealing and responsive user
interfaces for web and mobile applications. You will collaborate with our back-end developers and
designers to deliver seamless digital experiences for our global clients.
Key Responsibilities
▪ Develop high-quality, responsive web interfaces using modern front-end technologies.
▪ Collaborate with designers and back-end developers to implement user-friendly, scalable
UI/UX.
▪ Ensure the technical feasibility of UI/UX designs.
▪ Optimize applications for maximum speed, scalability, and cross-browser compatibility.
▪ Troubleshoot and debug front-end issues.
Candidate Requirements
▪ Proficiency in JavaScript (ES6+), HTML5, and CSS3.
▪ Hands-on experience with React.js, Angular, or Vue.js.
▪ Strong understanding of RESTful APIs and front-end build tools (Webpack, Gulp, etc.).
▪ Experience with responsive design and mobile-first development.
▪ Familiarity with version control tools (Git) and collaborative development environments.
▪ Ability to write clean, well-documented, and maintainable code.
▪ Excellent communication and problem-solving skills.
Qualifications
3+ years of proven front-end development experience.
Degree in Computer Science, Software Engineering, or relevant field (or equivalent experience).
Experience in developing enterprise-level or customer-facing applications is a plus.
Why Join VocalServ?
• Competitive salary and benefits.
• Opportunities to work on exciting, large-scale projects with global clients.
• Collaborative and innovative work environment.
Apply Now to be part of a growing team that values creativity, excellence, and cutting-edge technology!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: Front-End Developer Application.
Back-End Software Developer
Location: Mabushi, Abuja. (On site)
Company: VocalServ
Job Description
VocalServ is seeking a skilled and innovative Back-End Software Developer to join our dynamic team. You
will be responsible for designing, building, and maintaining enterprise scalable, secure, and highperformance server-side applications. Your work will contribute to creating cutting-edge solutions for our
global clients, enhancing their business operations with bespoke software.
Key Responsibilities
▪ Design, develop, and maintain RESTful APIs and server-side logic.
▪ Collaborate with front-end developers to integrate user-facing elements.
▪ Ensure application security and data protection.
▪ Optimize performance and scalability of applications.
▪ Troubleshoot, debug, and upgrade existing systems.
▪ Work with databases (SQL/NoSQL) and ensure data integrity and security.
▪ Write clean, efficient, and well-documented code.
Candidate Requirements
▪ Proven experience as an Enterprise Back-End Developer (5+ years preferred).
▪ Proficiency in server-side languages like Node.js, Python, Java, Ruby, or PHP.
▪ Strong experience with databases (e.g., MySQL, PostgreSQL, MongoDB).
▪ Experience with cloud services (AWS, GCP, or Azure) and containerization
(Docker/Kubernetes).
▪ Familiarity with API design and microservices architecture.
▪ Knowledge of version control (Git), CI/CD pipelines, and agile methodologies.
▪ Solid understanding of security and data protection principles.
Qualifications
▪ Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent
experience).
▪ Strong problem-solving skills with attention to detail.
▪ Excellent communication and teamwork skills.
What We Offer
▪ Competitive salary and performance bonuses.
▪ Flexible work environment (remote work options).
▪ Professional growth opportunities.
▪ Be part of an innovative and global team.
Apply Today to shape the future of business technology with VocalServ!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: Back-End Developer Application.
Experienced Content Creator
Location: Mabushi, Abuja (On site)
Company: VocalServ
Job Overview
VocalServ seeks a talented and creative Content Creator to produce engaging, high-quality content
across various platforms, including blogs, social media, and web pages. You will play a key role in
shaping the company’s brand voice and engaging audiences by creating compelling stories and visuals
that resonate with our target market.
Key Responsibilities
▪ Create original content for blogs, social media, and website.
▪ Develop content strategies aligned with marketing and brand goals.
▪ Collaborate with cross-functional teams (marketing, design, product) to ensure content
supports company objectives.
▪ Ensure brand consistency in tone and style across all platforms.
▪ Stay updated on industry trends and adjust content strategies accordingly.
Candidate Requirements
▪ Proven experience as a content creator or similar role (portfolio required).
▪ Strong writing, editing, and storytelling skills.
▪ Experience with SEO and content optimization strategies.
▪ Proficiency with content creation tools (Canva, Adobe Suite, or equivalent).
▪ Ability to produce a variety of content types (videos, blogs, graphics, social media posts).
▪ Strong attention to detail and ability to meet deadlines.
Qualifications
▪ Bachelor’s degree in Marketing, Communications, Journalism, or related field.
▪ 3+ years of content creation experience.
▪ Knowledge of social media trends and digital marketing strategies.
What We Offer
▪ Competitive salary.
▪ Opportunity to work with a global company.
▪ Growth and learning opportunities.
Apply now to join our team and shape the voice of a dynamic global brand!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: Content Creator Application.
Animation Designer
Company: VocalServ
Location: Mabushi, Abuja. (Flexible Remote)
Job Description
VocalServ is seeking a creative and experienced Animation Designer to produce high-quality
animations for a wide range of digital platforms. The ideal candidate will collaborate with marketing,
branding, and content teams to create engaging visual content that enhances our brand presence and
communicates effectively with our audience. You will be responsible for bringing ideas to life through
2D/3D animation, motion graphics, and video editing.
Responsibilities
▪ Create captivating animations and motion graphics for digital media, websites, and marketing
campaigns.
▪ Collaborate with cross-functional teams to conceptualize and execute animations that align
with VocalServ’s branding.
▪ Develop storyboards and present animation ideas clearly.
▪ Stay updated with animation trends and tools to deliver cutting-edge visuals.
Candidate Requirements
▪ Proven experience as an Animation Designer, with a strong portfolio.
▪ Expertise in Adobe After Effects, Premiere Pro, Illustrator, and 3D animation tools (e.g.,
Blender, Cinema 4D).
▪ Strong understanding of animation principles, typography, and storytelling.
▪ Ability to work collaboratively and meet tight deadlines.
▪ Excellent communication skills and attention to detail.
Qualifications
▪ Bachelor’s degree in Animation, Graphic Design, Visual Arts, or related field.
▪ 3+ years of professional animation design experience.
▪ A solid portfolio showcasing a variety of animation styles and projects.
Why Join VocalServ?
▪ Opportunity to work in a fast-growing, innovative BPO company.
▪ Collaborative and creative work environment.
▪ Competitive salary and benefits package.
Apply Now to be part of our dynamic team!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: Animation Designer Application.
Contact Center Supervisor
Location: Mabushi, Abuja. (On site)
Company: VocalServ
Job Overview
VocalServ is seeking a highly skilled and experienced Contact Center Supervisor to manage day-to-day
operations, lead a team of agents, and ensure superior customer service. The ideal candidate will have a
proven track record in optimizing contact center performance, maintaining high-quality standards, and
fostering a positive work environment.
Key Responsibilities
• Oversee daily operations, ensuring efficient call handling and customer satisfaction
• Monitor KPIs and metrics to optimize performance
• Coach and develop contact center agents to enhance their skills
• Manage schedules, staffing, and ensure service level agreements (SLAs) are met
• Conduct quality assurance (QA) checks and provide feedback
• Handle escalated customer issues and ensure timely resolutions
• Develop and implement strategies for continuous improvement
Candidate Requirements
• Proven experience as a Contact Center Supervisor/Team Lead
• Strong leadership, communication, and problem-solving skills
• Proficiency in using CRM and contact center software
• Ability to work in a fast-paced, dynamic environment
• Experience in handling inbound/outbound calls and managing teams of 20+ agents
Qualifications
• Bachelor’s degree in Business, Communications, or related field (preferred)
• 3+ years of contact center management experience
• Familiarity with call center metrics, KPIs, and workforce management tools
• Strong coaching and team development skills
Why Join VocalServ?
• Competitive salary and benefits
• Opportunity to work with a global leader in BPO
• Career growth and professional development opportunities
• Supportive, inclusive work environment
Apply Now to be part of our dynamic team!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: Contact Center Supervisor Application.
Experienced IT Support Specialist
Company: VocalServ
Location: Mabushi, Abuja (On site)
VocalServ is seeking a skilled and experienced IT Support Specialist to join our dynamic team. The ideal
candidate will be responsible for managing and troubleshooting our IT systems, supporting end-users,
and ensuring the smooth operation of our technological infrastructure. If you’re passionate about IT and
problem-solving, we’d love to hear from you!
Key Responsibilities
• Provide technical support for hardware, software, and network issues.
• Install, configure, and maintain computer systems and peripherals.
• Perform regular system updates and security checks.
• Troubleshoot IT issues in a timely and efficient manner.
• Assist with network setup, configuration, and security management.
• Maintain documentation on IT processes and procedures.
• Ensure data backup, recovery, and overall system reliability.
Candidate Requirements
• Proven experience as an IT Support Specialist or similar role.
• Strong knowledge of networking, routers, and firewalls (preferably MikroTik).
• Expertise in Windows, macOS, and Linux operating systems.
• Familiarity with cloud technologies and virtual environments.
• Excellent problem-solving and communication skills.
• Ability to work independently and handle multiple tasks simultaneously.
Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
• Minimum 3 years of IT support experience in a fast-paced environment.
Why Join VocalServ?
• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and innovative work environment.
Apply Now to become a key part of our IT team and ensure VocalServ’s technology runs smoothly!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: IT Support
Specialist Application.
Healthcare Compliance Specialist
Company: VocalServ
Location: Mabushi, Abuja. (On site)
Job Overview
VocalServ is seeking an experienced Healthcare Compliance Specialist to ensure compliance with
federal, state, and local regulations in the home healthcare industry. The officer will develop, implement,
and maintain effective compliance programs, oversee audits, and ensure that all home health services
adhere to legal standards and best practices.
Key Responsibilities
• Develop and manage compliance programs for home health services.
• Conduct regular audits and assessments to ensure regulatory adherence.
• Oversee policy development, employee training, and regulatory updates.
• Liaise with external regulatory agencies and internal stakeholders.
• Ensure that all operations meet HIPAA, Medicare/Medicaid, and other industry regulations.
Candidate Requirements
• Minimum 3-5 years of experience in healthcare compliance, specifically home health.
• In-depth knowledge of Healthcare regulations, HIPAA, and other relevant laws.
• Strong leadership and communication skills.
• Experience conducting audits and managing compliance reports.
• Certified in Healthcare Compliance or similar certification is a plus.
Qualifications
• Bachelor’s degree in Healthcare Administration, Nursing, Law, or related field.
• Proven track record of managing and improving compliance programs.
• Ability to work independently and with cross-functional teams.
Why Join VocalServ?
• Competitive salary and comprehensive benefits package.
• Opportunity to shape the compliance program at a fast-growing company.
• Work with a dynamic, forward-thinking team in the healthcare industry.
Apply Today to take your career to the next level with VocalServ!
How to Apply
Submit your resume and portfolio to careers@vocalserv.com with the subject line: Healthcare Compliance Specialist Application.