Inbound Services
Since most companies understand the value of customer retention, supporting current customers with a rock-solid support program is the fastest and easiest way to keep them coming back again and again.
With VocalServ’s 24-hour customer support solutions, we provide you with a team of experienced representatives that can help address the needs of your clients around the clock. We ensure that your customers get the assistance they need when they need it most. After all, a great customer experience begins with the ability to speak to a real, live human being when you need help.
One of the greatest benefits of our customer support solution is the ability to filter out those calls that don’t require expert attention to solve and route callers to the appropriate individuals based on the complexity of their issue.
With VocalServ’s 24-hour customer support solutions, we provide you with a team of experienced representatives that can help address the needs of your clients around the clock. We ensure that your customers get the assistance they need when they need it most. After all, a great customer experience begins with the ability to speak to a real, live human being when you need help.
One of the greatest benefits of our customer support solution is the ability to filter out those calls that don’t require expert attention to solve and route callers to the appropriate individuals based on the complexity of their issue.
Did you know that there are over 4.20 billion users of social media (Twitter and Facebook) globally? Now more than ever before, consumers are interacting with companies through social media to get a response to their issues or share their experiences.
Why not take the advantage of VocalServ social media management to interact with your customers to gain a significant competitive advantage and improve your brand’s reputation globally. In the same vein, you risk suffering serious brand damage and the chance to resolve customer issues if you fail to adapt.
Why not take the advantage of VocalServ social media management to interact with your customers to gain a significant competitive advantage and improve your brand’s reputation globally. In the same vein, you risk suffering serious brand damage and the chance to resolve customer issues if you fail to adapt.
Outsourcing virtual call centre assistant services to savvy remote assistants from VocalServ can lessen your worries and help you focus on priorities. With specialization in client management, our team can effortlessly handle all inbound and outbound call centre responsibilities. We analyze and assess your current needs based on the unique situations and, depending on the level of technical skill and expertise needed, we assign you with a virtual assistant that is tailored to meet your business needs. We provide a centralized place for your non-client facing activities.
We offer responses to emails and phone calls, schedule meetings, book travel and accommodation, manage a contact list, prepare customer spreadsheets, keep online records, organize managers’ calendars, perform market research, create presentations, address employees’ administrative queries and provide customer service as the first point of contact.
Ready to increase the efficiency of your business? Contact us today and get your business started on the path to a more cost-effective and productive year.
We offer responses to emails and phone calls, schedule meetings, book travel and accommodation, manage a contact list, prepare customer spreadsheets, keep online records, organize managers’ calendars, perform market research, create presentations, address employees’ administrative queries and provide customer service as the first point of contact.
Ready to increase the efficiency of your business? Contact us today and get your business started on the path to a more cost-effective and productive year.
Are your voicemails piling up and going unanswered? Are you missing important calls from customers, vendors and contractors? Are you wasting time talking to people who dial the wrong number when you should be working on something important?
VocalServ is here to serve you!
Our experienced and customer-centric professionals are available to assist. Do you know your callers will prefer to converse with a real person who provides a personal touch that is unique to your business? We are available to respond to calls 24/7 to ensure that your customers reach a representative of your organization at any time. So, whether you are out of the office, on the job or in a meeting and want some backup for your current staff, or would like to provide a helpful phone experience for your caller’s after-hours, tailor-made for your business, we’ve got you covered.
We offer: Call answering services, taking messages, providing over-the-phone customer support, setting up meetings and adding them to your calendar, coordinating with your vendors and contractors, routing calls to the appropriate departments.
VocalServ is here to serve you!
Our experienced and customer-centric professionals are available to assist. Do you know your callers will prefer to converse with a real person who provides a personal touch that is unique to your business? We are available to respond to calls 24/7 to ensure that your customers reach a representative of your organization at any time. So, whether you are out of the office, on the job or in a meeting and want some backup for your current staff, or would like to provide a helpful phone experience for your caller’s after-hours, tailor-made for your business, we’ve got you covered.
We offer: Call answering services, taking messages, providing over-the-phone customer support, setting up meetings and adding them to your calendar, coordinating with your vendors and contractors, routing calls to the appropriate departments.
VocalServ delivers services with polite and helpful associates that are willing to answer calls promptly and listen attentively to your customer’s needs. Each phone call is handled according to your instructions. Unresolved issues are further escalated to the appropriate team assigned for resolution. We ensure that all contacts are properly and accurately documented, as meets the global standards and ensure proper communication back to your organization.
We provide a customer experience that brings the highest standard of professionalism and customer service, which is why we design each of our customer call services with cost-consciousness so that you can get the highest return on your investment.
We provide a customer experience that brings the highest standard of professionalism and customer service, which is why we design each of our customer call services with cost-consciousness so that you can get the highest return on your investment.
When a customer is unhappy with your service, VocalServ can help you ease the burden, by turning them back into loyal customers. One of the most important things for any company’s success is customer satisfaction. If your customers are pleased and happy with your service, they are more likely to continue making purchases. Our professional agents listen to the complaint, records details of the complaint, get all facts, discuss options for fixing the problem, act quickly and follow up pre-emptively.
Let our appointment management service be the welcoming gateway to your business. Your customers will have a consistent experience each time they call. Let’s ensure your appointments are managed efficiently so you don’t miss any important engagement.
We manage calendars for multiple employees. We schedule, cancel and reschedule appointments as needed, we also take messages and have calls transferred where necessary.
While your business may not be open 24/7, your calendar can be. Our appointment taking services aren’t limited to traditional business hours, which allows your customers to schedule appointments whenever it is easiest for them to call which means you don’t have to miss booking an appointment for a client just because you are on holiday.
We manage calendars for multiple employees. We schedule, cancel and reschedule appointments as needed, we also take messages and have calls transferred where necessary.
While your business may not be open 24/7, your calendar can be. Our appointment taking services aren’t limited to traditional business hours, which allows your customers to schedule appointments whenever it is easiest for them to call which means you don’t have to miss booking an appointment for a client just because you are on holiday.
Let our appointment management service be the welcoming gateway to your business. Your customers will have a consistent experience each time they call. Let’s ensure your appointments are managed efficiently so you don’t miss any important engagement.
We manage calendars for multiple employees. We schedule, cancel and reschedule appointments as needed, we also take messages and have calls transferred where necessary.
While your business may not be open 24/7, your calendar can be. Our appointment taking services aren’t limited to traditional business hours, which allows your customers to schedule appointments whenever it is easiest for them to call which means you don’t have to miss booking an appointment for a client just because you are on holiday.
We manage calendars for multiple employees. We schedule, cancel and reschedule appointments as needed, we also take messages and have calls transferred where necessary.
While your business may not be open 24/7, your calendar can be. Our appointment taking services aren’t limited to traditional business hours, which allows your customers to schedule appointments whenever it is easiest for them to call which means you don’t have to miss booking an appointment for a client just because you are on holiday.
We provide customer support beyond regular working hours to ensure round-the-clock availability.
Customizable IVR systems to enhance customer service efficiency and self-service options.
Real-time customer support via live chat to address inquiries and resolve issues instantly.
Continuous monitoring services to safeguard your business operations remotely.
Outbound Services
Sales is the most important part of your business. Let us kick start your outbound customer outreach to develop a steady inflow of customers. Nothing beats a phone call. Studies show that phone calls are 90 percent more likely to convert a prospect into a client than any other form of marketing.
At VocalServ, our telesales service is geared towards reaching existing and prospective clients to generate business and cross-selling purposes. We adapt to your script and culture to convey important information about goods and services that will interest the customer (business-to-customer: we make calls to individuals to sell them a product or service, or B2B business-to-business where calls are made to a person in a decision-making role for another business to pitch a collaboration) and results in a close in the sale. We exhibit and maintain positive business and customer relationships; we offer both cold and scheduled calls to clients.
At VocalServ, our telesales service is geared towards reaching existing and prospective clients to generate business and cross-selling purposes. We adapt to your script and culture to convey important information about goods and services that will interest the customer (business-to-customer: we make calls to individuals to sell them a product or service, or B2B business-to-business where calls are made to a person in a decision-making role for another business to pitch a collaboration) and results in a close in the sale. We exhibit and maintain positive business and customer relationships; we offer both cold and scheduled calls to clients.
If your organization relies on donations to meet your financial goals, VocalServ can help your non-profit organization with all your fundraising needs and more! Whether you require inbound or outbound calling services, we have the competency to provide additional revenue to your organization. We provide both inbound and outbound calls to your list of donors, outbound solicitation calls according to your specific time selection, donor acquisition, donation cultivation, donor retention.
Our professional team of agents are ready to help your organization achieve the financial results you are looking for by combining sophisticated technology, dedicated agents and finely tuned practices, we can often exceed your expectations.
Our professional team of agents are ready to help your organization achieve the financial results you are looking for by combining sophisticated technology, dedicated agents and finely tuned practices, we can often exceed your expectations.
VocalServ helps your organization in disseminating information to the target and existing customers, giving out clear and factual information to the public and managing the reputation of your company. We monitor the public image and media opinion of your client, writing & editing leaflet, brochure, press release, speeches, newsletters, websites and social media platforms.
We act as an intermediary between the organization and the public and maintain a positive relationship with the public by informing the business of its consumers’ worries. We help organize conferences, tours, launch events that help gain the public or special interest group’s attention.
We act as an intermediary between the organization and the public and maintain a positive relationship with the public by informing the business of its consumers’ worries. We help organize conferences, tours, launch events that help gain the public or special interest group’s attention.
Having issues recovering debts from clients? Then worry no more! VocalServ debt collection services will assist you in not only recovering debt but will take care to represent your brand and improve business relationships. Our team of experienced and highly trained staff will ensure that your needs and expectations are met. Our collection service is focused on using different channels to contact the customer such as phone calls, SMS, IVR and WhatsApp. Our objectives are to recover your unpaid debt, increase your revenue base by using different recovery techniques, Identify, ascertain, and establish causes of bad debt, arrears, or poor payments, increase customer retention. Our debt collection service has capabilities to establish appropriate debt collection policy, establish the causes and challenges pertaining to identified accounts or debtors, a detailed report on findings and recommendations.
We help businesses generate leads with a long-term goal of closing out on sales and increasing profit. Whether you are a global vendor, distributor, systems integrator, or value-added reseller, our B2B telemarketing services will help you deliver the leads you need to grow your business. We provide affordable, quality research services delivered within the agreed timelines.
We have experienced personnel who dedicate their time to intelligently carry out marketing, social and opinion research through calls, converting your prospects into appointments, using live associates and state-of-the-art technology, such as Interactive Voice Response (IVR), email and webchat, collect critical data so you can measure customer satisfaction, their loyalty, evaluate service patterns and ensure your sales, marketing and management efforts are effective.
We have experienced personnel who dedicate their time to intelligently carry out marketing, social and opinion research through calls, converting your prospects into appointments, using live associates and state-of-the-art technology, such as Interactive Voice Response (IVR), email and webchat, collect critical data so you can measure customer satisfaction, their loyalty, evaluate service patterns and ensure your sales, marketing and management efforts are effective.
Increase your revenue with VocalServ’s outbound call services. Our experienced sales agents engage with prospects, nurture leads, and close deals to help you grow your business.
Effective communication strategies to ensure timely payment reminders, reducing the risk of overdue accounts.
Reach your audience and streamline event registration with our targeted awareness campaigns
Tailored surveys to measure customer satisfaction and uncover actionable insights to improve business performance.
Leverage automated, pre-recorded voice messages to connect with your audience quickly and efficiently.
Automated call solutions to reach potential voters, drive campaign awareness, and gather support.
Mixed/Support Services
(Supporting both Inbound and Outbound operations)
In-depth quality assurance processes to monitor, assess, and improve service delivery, ensuring excellence at every touchpoint.
From infrastructure to staffing, we provide a fully integrated solution to establish your call center from scratch, customized to meet your business needs with full-service management of contact centers with a focus on delivering superior customer experience and operational efficiency.
Customized training programs to equip your team with the skills and knowledge needed for exceptional customer service
Reliable back-office support services including data entry, document processing, and more.
Fast and accurate transcription services for your data, meetings, interviews, and calls, ensuring every detail is captured.
Comprehensive training programs for contact center staff to ensure exceptional performance and service delivery.